Making Complaints
Many telecommunication services are now provided through contractual arrangements. This means service users may be tied to a particular provider, even where they have become unhappy with the cost or nature of the service.
Where customers are unhappy about the service, or have changed circumstances eg hardship reducing capacity to pay, they should approach the provider and attempt to resolve the matter directly.
The Telecommunication Industry Ombudsman is an independent body that can investigate complaints about telephone or internet services once reasonable efforts to resolve the matter between the parties have failed. For information about consumers rights, or assistance in resolving complaints go to: www.tio.com.au.
