What if the family is experiencing pressure or harassment from debt collectors?

There are laws governing the behaviour of debt collectors, and they are not allowed to use force, harass people, talk to other people without consent or give misleading information.

If a family is being pressured by a debt collector, family members should seek advice from a financial counsellor or get legal advice, for example from a community legal centre.

Click here for more details about unacceptable behaviour by debt collectors.

Click here to find out how to complain about unacceptable behaviours by debt collectors.